Fusion CX wins HITRUST i1 certification for cybersecurity controls

Fusion CX said its information technology infrastructure and security environment supporting customer experience delivery operations has earned HITRUST i1 certified status. The certification covers global delivery centers and data center environments, signaling third-party validation of controls designed to protect sensitive data and manage risk.

Why it matters: - The HITRUST i1 Certification gives Fusion CX third-party validation for cybersecurity and information protection across parts of its global delivery footprint. - The certification is designed to show that controls are in place to protect sensitive data and manage risk effectively. - For enterprise customers, the result can strengthen confidence in Fusion CX’s security posture across customer experience operations.

What happened: - Fusion CX announced on July 20, 2026, that its information technology infrastructure and security environment supporting customer experience delivery operations earned certified status from HITRUST. - The company received HITRUST i1 Certification for cybersecurity and information protection. - The certification was presented as an independent third-party assessment of Fusion CX’s security controls. - The company said the scope covers its global delivery infrastructure and data center environments.

The details: - The certification is built on the HITRUST Assurance Program. - The process includes independent third-party testing and centralized quality assurance. - The certification is backed by HITRUST certification requirements and is intended to stay aligned with current threat intelligence and evolving standards. - The certified systems include core switches at Eastwood, ELS Site 1, Pittsburgh, Singapore and Utah. - The certified systems also include endpoints at Eastwood and ELS Site 1. - The certified systems also include firewalls, servers and wireless access points across the listed sites. - Facilities in scope include the AWS US East data center in North Virginia, managed by Amazon. - Facilities in scope also include ELS Site 1 in San Salvador, Eastwood in Quezon City, the Pittsburgh data center managed by DataBank, the Singapore data center managed by M1 Datacenter and the Utah data center managed by DataBank. - Fusion CX was founded in 2004. - Fusion CX operates across 15 countries, 40+ delivery centers and 25+ supported languages. - Fusion CX says it has more than 20,000 employees and serves industries including healthcare, BFSI, retail, eCommerce, technology, telecom and utilities. - The company’s AI arm, Omind, focuses on digital transformation with real-time automation, AI data annotation and CX tools. - More information is available at Fusion CX and Omind.

Between the lines: - The certification matters most in industries where customer data, regulated workflows and vendor risk reviews can shape buying decisions. - The global scope suggests Fusion CX is positioning its security program as consistent across delivery centers, not limited to a single site or product. - The HITRUST label can serve as a shorthand for buyers who want an external security benchmark rather than a vendor-only claim.

What's next: - Fusion CX will likely use the certification in enterprise sales, security reviews and customer trust messaging. - The company’s security controls will need to remain aligned with HITRUST requirements as threats and standards change. - Fusion CX may expand the certification story as it markets its broader CX and AI-enabled services platform.